Privacy policy

1. Data controller
This data privacy policy provides you with detailed information regarding the protection of personal data by LCCM:

Rue Georges Cosse 4, B-5380 Fernelmont, Belgium.

The purpose of this privacy policy is to inform you of personal data (hereinafter referred to as “personal data”) that we use, the reasons for which we use and share them, the duration of their retention and the terms of exercise of your rights relating to this data. Additional information will be communicated to you if necessary when you subscribe to a particular product or service.

2. Who is our data protection policy aimed at?
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This policy is aimed at users of our websites, our customers, former customers and people we prospect and who show an interest in our services and products.
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3. What categories of data can we process?
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We collect and use only personal data that is necessary for the purposes of our activities and which allows us to offer you quality personalized products and services.

We collect different categories of personal data from you, including identification data ( for example, first name, last name), contact data (e.g. postal and email addresses, telephone numbers), tax data (e.g. VAT number, reference country), banking, financial and transactional data (e.g. your banking details, your purchase and payment history) and data relating to your habits and preferences.

We may record certain information based on cookies that we place. For more information we refer to our declaration regarding the use of cookies.

4. For what purpose do we use your data and what is the legal basis for this processing?
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We use your personal data:

With your authorization (legal basis: article 6a of regulation 2016/679 (GDPR)) when you ask us questions via the contact and support procedures put in place. For sending newsletters to which you are subscribed. In the framework of contract execution (legal basis: article 6b of regulation 2016/679 (GDPR)) for the monitoring and processing of your orders and registrations.To provide you with information relating to our products and services.For monitoring and handling complaints and returns. For general customer management including accounting, handling disputes and legal proceedings, recovering or transferring debts and protecting our rights in general. When we have an interest legitimate, as part of our marketing activities. In this case, we always ensure a balance with respect for your privacy (legal basis article 6f of regulation 2016/679 (GDPR)):

In order to inform you about our products and services, possibly based on your marketing profile. In order to prevent and combat possible fraud and abuse. In order to meet the legal obligations to which we are subject (legal basis: article 6c of the 2016 regulation /679 (GDPR)).

5. Can your personal data be transferred to third parties?
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Your personal data may be communicated to our subcontractors as part of services on our behalf (example: external call centers, advertising agencies, IT service providers, IT, clouds, etc.) and only on the basis of our instructions.

6. Transfer of data outside the European Economic Area “EEA”
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Your personal data is not transmitted outside the European Union.

7. How long do we keep your personal data?
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We keep your personal data for the longest period necessary to comply with applicable legal and regulatory provisions. Other durations may be applied either to comply with operational constraints such as good account keeping, or effective customer relationship management; either to respond to legal or regulatory requests. With regard to customers, the majority of information is kept for the duration of the contractual relationship and for a maximum period of 10 years after the end of the contractual relationship. Regarding inactive prospects, the information is kept for a maximum period of 3 years.

8. How do we protect your personal data?
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Your personal data is treated confidentially. We make every effort to take the necessary technical and organizational measures to ensure their security.

9. What are your rights? How can you exercise them?
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In accordance with the applicable regulations, you have different rights, namely:

Right of access: you can obtain information regarding the processing of your personal data as well as a copy of this personal data. Right of rectification: if you consider that your personal data is inaccurate or incomplete, you can demand that this personal data be modified accordingly.Right to erasure: you can demand the erasure of your personal data.Right to restriction of processing: you can request the limitation of the processing of your personal data.Right to object: you can object to the processing of your personal data, for reasons linked to your particular situation. You have the absolute right to object to the processing of your personal data for direct marketing purposes, including direct marketing-related profiling. Right to withdraw your consent: if you have given your consent to the processing of your personal data, you you have the right to withdraw this consent at any time.Right to the portability of your data: where this right is applicable, you have the right to have the personal data you have provided to us returned to you or, where technically possible, to transfer them to a third party. You can exercise the rights listed above by contacting us by email at info@lccm.be or by sending us a letter to LCCM, Rue Georges Cosse 4, B-5380 Fernelmont, Belgium.

In accordance with applicable regulations, you have the right to lodge a complaint with the competent supervisory authority.

10. How can you find out about changes to this data privacy policy?
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We will regularly update this privacy policy and invite you to review it regularly.

11. Our different cookies
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Pixel Facebook

We have installed a piece of JavaScript code called the “Facebook Pixel” on the website pages. Via this pixel, we can use Facebook marketing tools to send you targeted advertising on Facebook and its network of applications. The Facebook pixel tracks each page you visit on our website and certain actions such as requesting an offer or submitting a contact form. This then allows us to send you marketing advertisements on Facebook and its network of applications. We may also evaluate the effectiveness of Facebook ads for statistical and market research purposes, and future optimized advertising measures.

The data collected is anonymous for us and we cannot draw any conclusions about the identity of the users. The data is stored by Facebook and processed so that a connection to the user profile is possible and Facebook can use the data for advertising purposes, according to Facebook's data use guidelines.

There you will find more information on protecting your privacy. You can deactivate the marketing function here.

Google Tag Manager

On our website we use Google's "Google Tag Manager". This service allows us to manage the tags installed on our site via a single interface. Google Tag Manager does not use cookies and does not collect any personally identifiable information. It implements beacons that are triggered when a user visits our website. Cookies corresponding to these tags are loaded into the user's browser.

If the user has disabled tracking at the domain or cookie level, the opt-out will persist for all tracking tags implemented with Google Tag Manager.

You can find Google Tag Manager's privacy policy and terms of use here.

Google Analytics

This website uses Google Analytics from Google as part of website analysis and statistics functions. For this purpose, “cookies” (text files) are stored on the user’s device and enable an analysis of the use of this website. Google will use the information collected to evaluate your use of the website, to provide reports on activities and to provide other services relating to the use of the website.

The information generated by the cookies is transmitted to a Google server in the United States and stored there. Your IP address is anonymized and will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Google Analytics retains Google signals data for a maximum period of 26 months.

You can prevent cookies from being stored using a setting available in your browser. You can also prevent the collection of data generated by cookies and the processing of this data by Google by using the Google Analytics Opt-out Browser Add-on available for download here.

LinkedIn Insight

We have installed the “LinkedIn Insight Tag” on certain pages. LinkedIn platform tracking solution, it allows us to track the conversions of our advertising campaigns on LinkedIn. The tag also allows us to collect information on how the user interacts with our advertisements.

The Insight Tag collects data such as: URL, referrer, IP address, device and browser characteristics, timestamp and page views. This allows us to show them more relevant ads based on their behavior. We also receive anonymous summary reports on advertising activity. You can view LinkedIn's cookie policy here.